As a Family Promise volunteer, you’re joining more than 200,000 volunteers across the country working with children and families experiencing homelessness. Thank you!

Family Promise has teamed up with Capgemini to create a volunteer training series with the goal of equipping volunteers for their work with guest families. This video series prepares volunteers for host sites and Day Centers, because whether they share a meal or a life-skill, their gift of time changes lives of children and families experiencing homelessness.

Each 5-8 minute module covers an aspect of the volunteer engagement. Volunteers should view each module complete a brief assessment. You will hear from Guest Advisory Council (GAC) members who share their experience, as past guests, and from their current work with Affiliates. Interviews were filmed at our National Conference in 2019 in a casual setting, rather than a formal studio so you may notice moments of variable sound quality.

​Introduction Family Promise is the nation’s leading non-profit working with financially fragile families and families experiencing homelessness. This video introduces the rest of the training series.

 Module 1: Who Are You Preparing to Welcome? Volunteers often want to know about the guest families they will meet. This module helps volunteers connect with who they are preparing to welcome, at their host site or in a workshop setting.

Module 2: Welcome! ​Family Promise strives to provide guest families with a welcoming environment because losing a home is traumatic. This module focuses on how to best offer that hospitality to our guest families.

Module 3: Dinner: Setting the Table for Success Dinner can be a challenging time for families and volunteers, as there can sometimes be a set of unrealistic expectations by both parties. This module helps you understand the guest's perspective of dinner time.

Module 4: Parenting Perspectives: Raising Awareness, Creating Balance Parenting can be a sticky topic for both guest families and volunteers. This module will help volunteers navigate some of those situations.

Module 5: Boundaries Build Beautiful Experiences Sometimes volunteers share things with guest families which are not appropriate, such as money or personal stories. While well-intentioned, over-sharing can have an unintended negative consequence. The module helps volunteers build boundaries to assure everyone has the best experience possible. Parenting can be a sticky topic for both guest families and volunteers. This module also helps volunteers navigate some of those situations.

Thank you for watching this virtual volunteer training series. 
Please don't hesitate to ask us any questions!